Contact

Contact Form Description
Please fill in the required fields in the form below and click the "Send" button.
Depending on the nature of your inquiry, it may take some time to respond. We appreciate your understanding.

Regarding Product Defects

For inquiries about defects, providing the following information in the comments section will allow for a smoother response:

  • Product Name
  • Mount Name
  • Equipment Used (Camera body and lens model names)
  • Firmware information of the equipment used
  • Whether the same symptoms occur when using other equipment
  • Serial number, inquiry number, order number
  • Date of purchase, store of purchase
  • Detailed description of the symptoms
  • Any other points you have noticed

※Repair costs and warranty periods may vary depending on the nature of the malfunction.

Regarding the Provision of Photos and Videos

If the defect can be confirmed not only through text but also through photos or videos, a more accurate and prompt response is possible.
Please send images and videos to the following email address:
Email address: info@eicre.co.jp

Notes Regarding Responses

  • We cannot accommodate requests for specific response deadlines or "urgent" requests.
  • Depending on the content, we may call you for further details.
  • A representative will contact you via email, so please be careful to avoid mistyping your email address.
  • Our responses are for the individual customer who submitted the inquiry. We strictly prohibit the unauthorized reproduction or publication of all or part of our responses on other websites, bulletin boards, etc.

About Business Hours
Business days: Weekdays (Mon-Fri) 10:00 - 17:30
※Closed on Saturdays, Sundays, and public holidays.

If you have any questions, please feel free to contact us.