User Guide

How to Order Products

After entering the desired quantity and clicking "Add to Cart," you can proceed to the order process screen by clicking "Proceed to Checkout." If you wish to continue selecting products, please choose "Continue Shopping."

Once you proceed to the "Order Screen," please fill in the required fields and follow the displayed steps.

This completes your order.

About Payment

■Credit Card

VISA, Master, Diners Club, AMEX, and JCB credit cards are accepted. All card companies support lump-sum payments, revolving payments, and installment payments.

 

■Bank Transfer

If you wish to transfer money to our bank, please use the following account.

【Financial Institution Name】Juroku Bank
【Bank Code】0153
【Branch Number】560
【Account Type】Savings Account
【Account Number】1152400
【Account Name】E&I Creation Inc.

Shipments will be made within 3 business days after payment confirmation.
Please note that bank transfer fees are to be borne by the customer.
Please ensure that you do not lose your transfer receipt.
*Please make the transfer within 7 days of placing your order. Please understand that if we cannot confirm your transfer, we may cancel your order.

 

■Various Cashless Payment Services

　　　　

The above payment services are available. We will arrange for the shipment of your product as soon as payment is confirmed.

 

■Convenience Store Payment Service

　　　　

The above payment services are available. We will arrange for the shipment of your product as soon as payment is confirmed.

 

■Cash on Delivery Service
If you choose cash on delivery, please pay the delivery company upon product arrival.
Please note that the cash on delivery fee will be borne by the customer.

[Cash on Delivery Fees]
Under 10,000 yen: 330 yen (tax included)
Under 30,000 yen: 440 yen (tax included)
Under 100,000 yen: 660 yen (tax included)
Under 300,000 yen (*4): 1,100 yen (tax included)

 

About Shipping

Yamato Transport / Japan Post

■Free Shipping

Product Shipment

Bank Transfer: Shipped within 3 business days after payment confirmation
Cash on Delivery: Shipped within 3 business days after order confirmation
Credit Card: Shipped within 3 business days after order confirmation
*In the unlikely event of a shipping delay, we will notify you by email.

【Time-slot delivery is available】
Morning・14:00-16:00・16:00-18:00・18:00-20:00・19:00-21:00
However, even if a time is specified, delivery may not be possible within the specified time due to circumstances.
*There are no additional shipping fees for isolated islands or certain areas.

About Returns

Conditions for accepting returns

Please contact us within 3 days of product arrival.
Returns will not be accepted if more than 4 days have passed since arrival, or if the product has been opened or used.

Bearing of return shipping costs and fees

In the case of initial defects, we will bear the costs.
In the case of customer convenience, the customer will bear the costs.

About Refunds

We will transfer the refund to your specified account within 3 days of confirming the returned product.

About Consumption Tax

2ndfocus online shop displays prices including consumption tax.