User Guide

How to Order

To place an order, enter the desired quantity and click "Add to Cart." Then, click "Proceed to Checkout" to go to the order process screen. If you wish to continue shopping, please select "Continue Shopping."

Once you proceed to the "Order Screen," please fill in the required fields and follow the steps displayed.

With this, your order is complete.

About Payment

■ Credit Card

We accept VISA, Master, Diners Club, AMEX, and JCB credit cards. All card companies allow one-time payments, revolving payments, and installment payments.

 

■ Bank Transfer

Please use the following account for transfers to our bank.

【Bank Name】Juroku Bank (JYU-ROKU GIN-KO)
【Bank Code】0153
【Branch Number】560
【Branch Name】Moriyama Branch
【Account Type】Savings Account
【Account Number】1152400
【Account Holder】E&I Creation Inc. (E-AND-I KURI-EISHON KABU-SHIKI GAI-SHA)

Shipment will be made within 3 business days after payment confirmation.
Please note that the bank transfer fee will be borne by the customer.
Please keep your bank transfer receipt safe.
*Please make the transfer within 7 days of placing your order. Please note that if we cannot confirm the transfer, we may cancel your order.

 

■ Various Cashless Payment Services

　　　　

The above payment services are available. We will arrange for the shipment of your products as soon as payment is confirmed.

 

■ Convenience Store Payment Service

　　　　

The above payment services are available. We will arrange for the shipment of your products as soon as payment is confirmed.

 

■Cash on Delivery Service
If you select cash on delivery, please pay the delivery company upon receipt of your product.
Please note that the cash on delivery fee will be borne by the customer.

[Cash on Delivery Fee]
Less than 10,000 yen: 330 yen (tax included)
Less than 30,000 yen: 440 yen (tax included)
Less than 100,000 yen: 660 yen (tax included)
300,000 yen or less (Note 4): 1,100 yen (tax included)

 

About Shipping

Yamato Transport / Japan Post

■ Free Shipping

Product Shipment

Bank Transfer: Ships within 3 business days after payment confirmation
Cash on Delivery: Ships within 3 business days after order confirmation
Credit Card: Ships within 3 business days after order confirmation
*In the unlikely event of a shipping delay, we will notify you by email.

【Time slot designation is available】
Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
However, even if a time is specified, delivery may not be possible within the designated time due to various circumstances.
*No additional shipping fees for isolated islands or certain areas.

About Returns

Conditions for Accepting Returns

Please contact us within 3 days of product arrival.
Returns will not be accepted if more than 4 days have passed since arrival, or if the product has been opened or used.

Responsibility for Return Shipping Costs and Fees

In the case of initial defects, we will bear the cost.
In the case of customer convenience, the customer will bear the cost.

About Refunds

Refunds will be transferred to your designated account within 3 days after confirmation of the returned product's arrival.

About Consumption Tax

2ndfocus online shop displays prices that include consumption tax.